If something's not right
Because every piece is hand-stitched to order, our policy is a little different from off-the-rack stores.
Made-to-order, so please choose carefully
Each gopi dress is cut and stitched specifically for you after you order, so we're unable to accept returns or exchanges simply for a change of mind. Use our size guide and ask us anything before ordering.
Defects or wrong item — on us
If your order arrives damaged, defective, or different from what you ordered, we'll make it right with a free replacement or repair. Message us on WhatsApp within 48 hours of delivery with photos and your order number.
Sizing issues
If a piece doesn't fit and the measurements differ from what you provided, reach out — we'll help with an alteration where possible. Custom-measured pieces can't be returned for fit unless the error was ours.
How to request
The fastest way is WhatsApp. Send your order number and a short description (with photos for defects) and we'll take it from there.